Community Based Organizations leverage our white-label SMS messaging platform to send trusted messages to each of their network families and individuals. Since these messages come from a known person (the CBO Officer), members respond with trust and hope.

• Launch a simple SMS campaign in your members’ language
• Gain insights on their needs and connect in their time
• Design a care map relevant to their needs to provide support and care services

Using the Harmony Health engagement platform, Community-based Organization members can bring multiple partners into an integrated experience—from community housing, pharmacies, food banks, care providers, and numerous others who are all currently working in silos. This helps reduce friction for the community members who have typically avoided receiving services due to fear or inability to find the right support provider.

• Find care and support providers within the app
• Message, connect, and organize for your members to receive services
• Set up calendar and reminders to ensure the community member is able to access the venue and services

SMS is an established technology, and community members do not need to download an app or access multiple other applications to engage with Community-based Organization officers. Community officers can launch simple questions, surveys, or direct enquiries to receive answers from members, and personalize their experience—from information, care alerts, service provisioning, and delivery. This can be scaled for all their members using our intelligent analytics.

• Deliver unique services based on the individual’s needs
• Ensure members receive and consume services, and are continually engaged
• Scale this across members for each community officer, share intelligence, and develop immersive experiences